Meezan Bank has denied claims of a data breach and unauthorised transactions.
In a Customer Advisory statement posted on Instagram, the bank stated, “There is news circulating on various Social Media platforms that peoples’ Debit and Credit cards are being charged on several websites without their consent.”
In a costumer dvisory statement, the bank wrote,
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“There are reports circulating on social media about unauthorized charges on customers’ debit and credit cards. We advise our customers to take the following precautions while using their cards online:
- Avoid using cards on untrusted websites where card information may be at risk.
- Do not use public Wi-Fi networks for banking transactions.
- Be cautious of phishing attempts through emails, messages, or calls asking for card details or OTPs, even if they appear to be from trusted sources.
- Immediately report to your bank if your card is lost or stolen.
Meezan Bank assures its customers and the general public that rumors of a data breach at the bank are completely false. We are PCI-certified, and all our cards are EMV and 3D Secure compliant. Our customers’ data remains fully secure.
The recently reported disputed transactions involved unsecured e-commerce transactions, which are protected under the chargeback mechanism of International Payment Schemes. The affected customers are being fully reimbursed, and we are ensuring prompt compensation.
We encourage our customers to confidently use Meezan Bank Cards on trusted websites and enjoy the convenience of cashless transactions.”
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Dozens of social media users reported last week that money was allegedly withdrawn from their bank accounts through unauthorised transactions.
Customers claimed large sums were transferred from their debit cards without their knowledge, with some suggesting a possible data breach.
Malik Zaka, a resident of Islamabad, shared in the Facebook group Voice of Customer a day ago that “more than 2 million rupees were illegally transferred from his Meezan Bank debit card.”
Speaking to Dawn, Zaka explained that money had been transferred from his account on seven separate occasions. “These cards were such that he never used them for internet banking. I have never used cards on the internet, how can this happen?” he said.
Zaka added, “The money was returned within three hours, but the incident was ‘suspicious’ and claimed that it could be a ‘data breach’ as multiple people were reporting the same incident.”
Meezan Bank, however, reassured its customers that their data was completely secure, emphasising that there was no security breach.