A consumer court has issued notices to clothing brand Maria B and courier company PostEx after a customer alleged that he received a sack of flour instead of garments worth more than Rs50,000.
The consumer court has summoned both defendants to appear on January 31 to respond to the allegations.
According to reports, Muhammad Usman Malik filed the application under consumer protection laws before the judicial magistrate of the consumer court East.
He accused Maria B and PostEx of “gross negligence”, service deficiencies and unfair trade practices.
According to the application, Malik placed an order on December 1, 2025, through Maria B’s official website for garments worth Rs55,864. Four days later, the courier service informed him that the parcel was out for delivery and shared the rider’s details along with a tracking number.
Malik stated that when he opened the parcel after delivery, he found a five-kilogram sack of flour instead of the ordered garments.
He claimed that he immediately lodged a complaint with Maria B’s customer support via email but did not receive a timely response. He later sent a legal notice to both the clothing brand and the courier company through his lawyer.
In response to the notice, Malik said the brand initially assured him that it would refund the amount. However, he alleged that the company later offered him a voucher or coupon instead of a cash refund.
The plaintiff has requested the court to order a refund of Rs55,864 along with 25 percent interest. He has also sought Rs200,000 in compensation for mental agony, stress, discomfort and hardship.